Understanding What to Do When a Transaction Fails but Is Charged

Introduction:
Encountering a failed transaction that still results in a charge can be frustrating. Here’s what you should do to resolve it:

Steps to Resolve:

Verify the Transaction:

Log into your bank or payment account to confirm that the charge is listed.
Note any pending status which indicates a temporary hold.
Recheck After 24-48 Hours:

Failed transactions often reverse within 24-48 hours automatically.
Monitor your account to see if the charge has been corrected.
Document Transaction Details:

Record the date, time, and any error messages associated with the failed transaction.
Use this information if further action is needed.
Contact Everi Support:

If the charge is not reversed within 48 hours, contact our support team.
Provide all relevant transaction details to help us assist you promptly.
Preventive Tips:

Ensure a stable internet connection during transactions.
Double-check your payment details before confirming transactions.
Need Help?
For unresolved issues, please reach out to Everi Support, and we will help investigate and resolve the problem.