Resolving Failed Transactions with Charge

Introduction:
If you've attempted a transaction that failed but still resulted in a charge, follow these steps to understand and resolve the issue.

Steps to Resolve:

Check Your Account Balance:

Verify if the amount has indeed been deducted from your account.
Sometimes, pending charges may appear temporarily and be reversed automatically.
Review Transaction Details:

Log into your banking or payment account.
Find the failed transaction and check for any specific error messages or codes.
Wait for Automatic Reversal:

Many failed transactions are automatically corrected within 24-48 hours.
Check your account periodically to see if the funds have been returned.
Contact Your Bank:

If the charge persists after 48 hours, contact your bank or payment provider.
Provide them with details of the transaction for further assistance.
Additional Steps:

If the issue remains unresolved, gather all transaction details, including timestamps and error messages.
Need Further Assistance?
If you still need help, please contact Everi Support with your transaction details, and we’ll investigate the issue further.